Nov. 8th – 9th, 2025 | Phoenix, Arizona

FAQ’s

Hello – You’ve reached the Belicofest Help Center. What can we help you with today?
FAQ’s2025-08-24T18:44:25+00:00

General

These topics cover everything you need to know about the festival.

Where Is The Festival Located?2025-05-24T17:36:27+00:00

Belicofest is taking place sat Wild Horse Pass Festival Grounds, Address: 19593 S 48th St, Chandler, AZ 85226

For venue info or directions, please visit WildHorsePass.com

When Is The Festival?2025-05-24T17:36:35+00:00

Belicofest 2025 is happening Saturday & Sunday, November 8-9, 2025.

What Is The Festival Lineup?2025-05-24T17:40:55+00:00

Xavi, Neton Vega, Clave Especial, and we’re just getting started. More artists dropping soon!

Check out the full 2025 lineup here.

What Are The Festival Hours?2025-05-24T17:37:25+00:00

Expect daily hours 2pm to 11pm. Full 2025 schedule coming soon!

Is This A Cashless Event?2025-05-24T18:00:47+00:00

Yes! This is a cashless event. CC/Debit, Apple and Google Pay accepted.

Can I Enter Anytime?2025-05-24T18:01:36+00:00

As long as you are holding a valid pass that has not yet been scanned, you may enter until an hour before the end of the event. Re-entry NOT allowed.

Will Artist Set Times Be Posted In Advance?2025-05-24T18:02:56+00:00

Yes! The week leading up to the event, artist & entertainment set times will be posted on our website and social media feeds.

Is There A Festival Site Map?2025-05-24T18:04:20+00:00

Yes! The week leading up to the event, a site map will be posted on our website and social media feeds.

Is Re-Entry Allowed?2025-05-24T18:05:13+00:00

Re-entry is not allowed. Strictly enforced.

Are Pets Allowed?2025-05-24T18:06:41+00:00

Sorry, Pets are not allowed due to venue policy. Service animals only.

What Can I Bring With Me?2025-05-24T18:07:32+00:00

See our complete list of prohibited items below.

• NO Umbrellas
• NO Moshing Or Crowd Surfing
• NO Unauthorized Vendors Allowed
• NO Unauthorized Solicitation
• NO Outside Chairs
• NO Wagons
• NO Blankets
• NO Strollers
• NO Illegal Substances
• NO Drugs or Paraphernalia
• NO Outside Food/Beverages
• NO Frisbees
• NO Weapons Of Any Kind
• NO Drones
• NO CamelBaks
• NO Prof. Recording Equipment
• NO Stickers, Flyers
• NO Tents/Canopies
• NO Laser Pointers

Will There Be Bag Inspections?2025-05-24T18:09:03+00:00

Your safety is our #1 priority. Attendees are subject to bag inspections and security screening as they enter our the event.

What Is The Camera Policy?2025-05-24T18:09:34+00:00

Professional photographers MUST obtain a press/media pass by filling out the form on our contact page. Please do not email your request. Press/media passes are not required for standard cameras that do not have detachable lenses or handheld video devices under 6″. Professional video cameras are not permitted.

Can I Hang Posters Or Hand Out Flyers?2025-05-24T18:10:15+00:00

Do not hang posters or hand out flyers inside the event, venue or in the surrounding neighborhood. Anyone violating this policy will be banned from entering and promoting at our events.

Will The Festival Have ATM Machines?2025-05-24T18:11:04+00:00

No there will not be. Credit, debit, Samsung Pay, Apple Pay, and Android Pay will be accepted onsite and most merchants.

I’m Under 18. Can I Attend With A Legal Guardian?2025-05-24T18:12:05+00:00

Our festival is an all ages, 16 & under must be accompanied by an adult or legal guardian.

What Kind Of ID Do I Need?2025-05-24T18:12:57+00:00

ACCEPTABLE FORMS OF ID
• Any Valid US government-issued driver’s license or ID card containing a photograph and date of birth
• Valid US or foreign government-issued passport containing a photograph and date of birth
• Valid Foreign government-issued driver’s license/ID with color photocopy of passport (Not valid for 21+ wristband). To purchase alcohol or enter VIP areas, a physical valid passport or US ID will be required.)
• Temporary DMV documents proving you are currently renewing a license—ONLY if accompanied by passport or expired license

UNACCEPTABLE ID
No – School ID
No – Consular ID
No – Birth certificate
No – Expired ID of any kind
No – Photocopy of any ID (except as noted)
No – Temporary DMV license without passport or expired license

What If My ID Is Lost Or Expired?2025-05-24T18:13:50+00:00

Security will accept expired ID cards ONLY if accompanied by DMV renewal documentation or passport. If your ID was lost or stolen, you must bring a government-issued interim license or passport.

Can I Use A Consular Id Or Foreign Driver’s License?2025-05-24T18:15:32+00:00

Consular IDs are not considered acceptable identification. A valid foreign government-issued driver’s licenses are acceptable with a photocopy of a passport. A valid foreign government-issued passport will work on its own.

Passes

These topics cover everything you need to know about passes and admission.

Where Can I Buy Festival Passes?2025-05-24T17:37:04+00:00

The only official festival passes are available exclusively at www.belicofest.com through our trusted ticketing partner, TIXR. Please beware of scammers and fake sellers.

What Payment Methods Are Acceptable?2025-05-24T17:58:37+00:00

Credit and debit cards are accepted at the box office, bars and assorted merchants. This is a CASHLESS event.

Can I Upgrade My Ticket?2025-05-24T17:58:32+00:00

Upgrades may be available if the higher pass tier is not already sold out. Use your ticket email confirmation and contact TIXR ticketing support for options. You will also be able to upgrade on-site, at the box office.

Should I Receive A Confirmation Email For My Purchase?2025-05-24T17:58:26+00:00

You should receive an official ticket confirmation email within moments of purchase. If you do not (be sure to check your junk or spam folder), otherwise contact TIXR ticketing support.

What If I Purchased Tickets But My Card Hasn’t Been Charged Yet?2025-05-24T17:58:20+00:00

Your card should be charged within two (2) business days. Please contact TIXR ticketing support for related issues.

How Can I Get A Refund?2025-05-24T17:58:07+00:00

There are NO refunds & all sales are final. Event terms are rain or shine. If your event is canceled, we will refund the amount you paid for your tickets using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time.

How Can I Avoid Ticket Fraud?2025-05-24T17:59:21+00:00

The best way to avoid ticket fraud is to buy directly from our ticketing service. If you buy resale tickets, we advise you to get them only from trusted friends. DO NOT purchase from scalpers. If you arrive at the venue with an illegitimate ticket, you will be turned away, and no refund will be provided.

Do Kids Get In Free?2025-05-24T18:06:11+00:00

Free admission for children under 5.

Will Payment Plans Be Available?2025-05-24T18:17:59+00:00

Yes! Flexible payment plans are coming for all 2025 Festival Passes.

Will There be Single Day or 2-day Passes?2025-05-24T18:20:53+00:00

Both! Select ticket types will be released in waves, based on availability and as we get closer to the festival.

What Is The Best Way To Buy Passes?2025-05-24T18:23:00+00:00

The best way to lock in your 2025 Festival Passes is through our presale before the general on-sale hits. It’s your chance to grab them at the lowest possible price — prices will go up!

How Many Passes Can I Buy, And What Should I Know About Them?2025-05-24T18:29:12+00:00
  • Each order is limited to four (4) admission passes per credit card/transaction.
  • Your festival pass initially comes as a digital QR code, certain passes will receive a wristband onsite to be worn for the entire duration of the festival.
  • Wristbands are non-transferable and will be void if tampered with or removed.
What’s Included In My Festival Pass? (GA, VIP, La Toxica/Toxico, & El Belicon)2025-05-24T18:37:34+00:00

GA Pass Includes: This all-ages GA pass grants you admittance into the festival for your specified day and includes the following amenities:
• View Of Main Stage
• Access To Bars (21+)
• Access To Food Trucks
• Access To Local Vendors
• Access To Sponsored Activations

VIP Pass Includes: This all-ages VIP pass grants you admittance into the festival for your specified day and all the amenities of GA including:
• Express Entry
• Premium View Of Main Stage
• Unlimited Access To VIP Lounge w/ Seating & Shade
• Private Bar With Drinks For Purchase
• Dedicated Restrooms

La Toxica/Toxico Pass Includes: This 18+ La Toxica/Toxico pass by Amore grants you admittance into the festival for your specified day, all the amenities of GA/VIP and including:
• Access To The Ultra Exclusive Spotify Lounge
• Access To La Toxica Glam Lounge
• Access To La Bota Show Shine Station
• Access To Belicofest Barber Shop
• Access To Private Berverage & Antojitos Bar
• Complimentary Festival Gift Bag
• Complimentary Festival Lanyard

El Belicon Pass Includes: This 18+ El Belicon pass grants you admittance into the festival for your specified day, all the amenities of GA/VIP and including:
• 4 Complimentary Drinks (21+)
• Access To The Ultra Exclusive Spotify Lounge
• Access To Front Viewing Area Of Main Stage
• Access To Themed Festival Experiences
• Access To Artist Walk-Up Viewing Area
• Access To Official Festival After-Party
• Private Air-Conditioned Restrooms

All tickets are final sale and cannot be exchanged or refunded. In the case of an event cancellation without a rescheduled date, a full refund will be automatically issued to each patron on the credit card used to purchase. By purchasing a ticket to this event, you agree to this purchase policy. Before purchasing your tickets, we urge you to confirm the title, time and location of the event.

Please note that festival artists/performers are subject to change or cancellation at any time without prior notice. Refunds will not be issued in the event of changes or cancellations of festival artists/performers. Pricing is also subject to change without notice.

Hotel Packages

These topics cover everything you need to know about hotel packages.

How do the hotel shuttles work?2025-08-24T18:38:46+00:00

Hotel Package guests enjoy complimentary transportation to and from the festival, departing from Gila River Resorts & Casinos – Wild Horse Pass. The shuttle pickup is just a short walk away—see details below.

Pickup Location:
Right outside the main hotel lobby entrance.

Return Location:
Shuttles depart from the same spot as drop-off.

Can we check into the hotel early, and will they hold our luggage if our room isn’t ready?2025-08-24T18:02:57+00:00

Check-in times vary by hotel. If your room isn’t ready upon arrival, we recommend asking the front desk if they can hold your bags for you.

How long is the travel time from my hotel to the festival?2025-08-24T18:05:22+00:00

Gila River Resorts & Casinos – Wild Horse Pass is about a 10–15 minute walk to the festival. By shuttle, it’s roughly a 5-minute drive, though we recommend allowing extra time for traffic.

Are there payment plans available for Hotel Packages?2025-08-24T18:07:18+00:00

Yes, payment plans are available at checkout. Secure your spot with a small deposit today, then pay the rest in equal scheduled installments.

If my friend arrives before me, can they check into the room?2025-08-24T18:10:54+00:00

For safety and service purposes, only the package purchaser can check into the hotel.

Is there a minimum age requirement for Hotel Packages?2025-08-24T18:12:52+00:00

Yes, all guests must be 18+ years of age to stay at the Gila River Resorts & Casinos – Wild Horse Pass.

When is my room officially booked, through Wild Horse Pass?2025-08-24T18:21:15+00:00

Your package (tickets + stay) is confirmed once it’s fully paid—whether in a single payment or through a payment plan. If you’re on a payment plan, your room won’t be secured until your final scheduled payment is completed.

What should I bring to check in and pick up my hotel package?2025-08-24T18:24:04+00:00

To check in, please bring a photo ID, your order number, and the payment method used. Your tickets have been sent to you via email.

Payment Plans

These topics cover everything you need to know about payment plans.

Can I Cancel My Payment Plan?2025-05-24T18:47:20+00:00

No, there is a strict no refund and no cancellation policy on all orders. Please refer to TIXR’s payment plan terms for more information.

How Can I Cancel My Payment Plan?2025-05-24T18:47:12+00:00

Unfortunately, cancellations aren’t available. We recommend completing your payment plan and reselling your pass to a friend or family member.

Are Refunds Allowed For The Payment Plan?2025-05-24T18:47:04+00:00

No, unfortunately, all sales are final and non-refundable. For full details, please review TIXR’s payment plan terms.

If I Can’t Attend, Can I Give My Pass To Someone Else?2025-05-24T18:46:54+00:00

Yes, once your payment plan has been paid in full you will have the option to resell it to someone else.

Tixr Rewards

These topics cover everything you need to know about your Tixr rewards.

What are Tixr Rewards?2025-08-02T20:19:27+00:00

Tixr Rewards is a way for you to earn rewards by becoming an ambassador for your favorite events.

How Do I Earn Rewards?2025-08-02T20:22:02+00:00

Share your personalized referral link on social media or anywhere you want! When someone buys through your link, you automatically earn points that count toward rewards.

*Reward points cannot be earned by purchasing through your own referral link.

Where Can I Find My Personalized Rewards Link?2025-08-02T20:25:37+00:00

You will have your own personal link for each event that you want to share. You can find your link in the following places:

  • Click on the Rewards button in the top right corner of the event page.
  • On your post-checkout screen.
  • In your rewards email (be sure to check your junk/spam folder).
  • By clicking on any of the social sharing links while logged into your Tixr account.
Do I Earn Points For Orders Purchased Through My Social Links?2025-08-02T20:27:10+00:00

You sure do! Be sure to be logged in and share on Facebook, X, Instagram, or all three!

Do All Events Have Rewards?2025-08-02T20:28:20+00:00

No they do not.

How Are My Rewards Fulfilled?2025-08-02T20:30:23+00:00

All rewards that provide a discount on your Tixr order or Tixr ticket are refunded to the credit card used to purchase, post (after) the event date. You will be contacted via email for other types of rewards to coordinate fulfillment.

*Please note that you must have made a purchase for that specific event in order to be credited in a partial refund/discount.

When Will My Rewards Be Fulfilled?2025-08-02T20:31:28+00:00

For rewards that provide a discount on your Tixr order, please allow 10-15 days after the event has ended for these to show up on your credit card statement.

For all other types of rewards, you will be contacted via email with instructions on fulfillment.

Will I Still Get Points If Someone Returns Or Cancels Their Order?2025-08-02T20:33:11+00:00

Unfortunately, no. Points are only earned for orders which have not been canceled or refunded.

Why Are Some Rewards Fulfilled After The Event?2025-08-02T20:35:32+00:00

We need to ensure all orders and points are valid.

What Are ‘Pending’ Points?2025-08-02T20:38:06+00:00

Orders which have yet to be completed such as orders that are on Payment Plans will not count until all payments have been processed.

Are Rewards Event Specific?2025-08-02T20:38:48+00:00

Points and rewards are event specific.

I Earned Points From Multiple Events—Can Use Them All For A Reward?2025-08-02T20:40:36+00:00

Unfortunately, no. Points are event specific, and the points you earn for an event can only be used for that event.

How Will I Know That I’ve Received My Refund?2025-08-02T20:41:39+00:00

You will receive an email letting you know, so keep an eye out! Also, please allow 10-15 days after the event has ended for refunds to show up on your statement of the credit card used to purchase. The credit descriptor will show as TXR*.

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